One Housing Group Limited (202100246)
The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202100509)
This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install sound proofing; the resident’s claim that it discriminated against him under the Equality Act (2010).
Sanctuary Housing Association (202014810)
The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of the property at the start of the resident’s tenancy. The landlord’s response to the resident’s request to be compensated for damaged belongings.
Southwark Council (202014353)
The complaint is regarding the landlord’s decision to remove a fence erected by the resident.
Thames Valley Housing Association Limited (202101922)
The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to the resident’s property. The landlord’s response to the resident’s reports in relation to her property windows. The landlord’s response to the resident’s reports in relation to a neighbouring balcony. The landlord’s response to the resident’s report in relation to post at the resident’s previous property. The landlord’s complaint handling.
The Riverside Group Limited (202013454)
REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thurrock Council (202101890)
The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.
Tower Hamlets Homes (202109524)
REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202013786)
The resident has complained about the landlord’s handling of repairs to her property.
Birmingham City Council (202100448)
The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent formal complaint about the matter.