We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint concerns the assessment of the resident’s housing needs.
The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building.
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to the Energy Performance Certificate (EPC). request for a property transfer.
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
The complaint is about: The landlord’s handling of the resident’s reports of concerns over the conduct of a member of its staff. The landlord’s response to the resident’s request to transfer to another property.
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
This complaint is about the landlord’s handling of repairs to resolve a leak in the resident’s ceiling.