Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leicester City Council (202109417)

The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not to reimburse the cost of the tree removal.

Peabody Trust (202007321)

The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports of poor service from its staff member. The resident’s formal complaint.

Peabody Trust (202014607)

The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a maintenance programme; offer of compensation in relation to the leaks; complaints handling.

Onward Homes Limited (202014978)

The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre

Torus62 Limited (202105491)

The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.

Notting Hill Genesis (202106348)

The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.