We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.
The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.
The complaint is about the landlord’s handling of antisocial behaviour (ASB).
The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.
The landlord’s decision to restrict contact with the resident.
This complaint is about:
The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.
The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.
The complaint concerns the following issues: