Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Settle Group (202106292)

The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.

St Albans City and District Council (202103381)

The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.

The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.

Westminster City Council (202106768)

The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.

Network Homes Limited (202013273)

The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.

Birmingham City Council (202105757)

The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.

Canterbury City Council (202102194)

The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.

Great Places Housing Association (202010282)

The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.

Leeds City Council (202109840)

The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.

London & Quadrant Housing Trust (202008449)

The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs at the property, including reports of damp and mould, from January 2020 onwards. The associated formal complaint into these matters.