Hyde Housing Association Limited (202128560)
The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Leeds City Council (202114847)
The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
London Borough of Brent (202203555)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Magna Housing Limited (202203854)
The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.
Optivo (now Southern Housing) (201810151)
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Southern Housing Group Limited (202205106)
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.
Wakefield And District Housing Limited (202207642)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022.
Woking Borough Council (202104548)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.
Arawak Walton Housing Association Limited (202116152)
The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.
Derby Homes Limited (202206945)
The complaint is about the landlord’s handling of the resident’s reports of mould in his property.