Waverley Borough Council (202213384)
The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Westminster City Council (202206250)
The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the heating pipework. The landlord’s complaint handling.
Yorkshire Housing Limited (201913281)
The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint handling.
Beyond Housing Limited (202122510)
The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.
Clarion Housing Association Limited (202123152)
The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint.
Derwent Housing Association Limited (202211282)
The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.
East Midlands Housing Group Limited (202119605)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve these. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202100791)
The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202114445)
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
Haringey London Borough Council (202118032)
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.