We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.
The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.
This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the operatives repairing the front entrance door report of the conduct of its staff resident’s reports of anti- social behaviour and hygiene issues from Flat A.
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
The complaint is about the landlord’s handling of the resident’s reports of: Concerns about Covid-19 advice and safety. Concerns about fire safety due to fire doors being left propped open. Concerns about the costs of a handy person service.
The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for the financial year 2018/19. The proportion of the service charges paid by the resident and the level of the landlord’s management fee. The landlord’s handling of the formal complaint.
This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s request to be transferred. the related complaint.
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.