Paragon Asra Housing Limited (202110918)
The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or improvements (specifically, storage).
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Enterprises Limited (202101262)
The complaint is about the parking spaces the resident rents from the landlord.
Sanctuary Housing Association (202015195)
The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the resident’s queries about the service charge account. Complaint handling.
Tower Hamlets Homes (202112548)
The complaint is about the landlord’s handling of a repair to the resident’s bedroom window.
Wandsworth Council (202102367)
The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.
Bolton at Home Limited (202100885)
The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.
Bournemouth Borough Council (202017558)
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Camden Council (202009609)
The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the landlord’s communication.
Clarion Housing Association Limited (202010581)
The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.
Clarion Housing Association Limited (202100891)
The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent Family Court proceedings, about her occupation of the property.