Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Peabody Trust (202330474)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the landlord’s complaint handling.

Sanctuary Housing Association (202500351)

The resident has complained about the landlord’s response to the resident’s reports of damp and mould.

Sanctuary Housing Association (202502044)

The complaint is about the landlord’s handling of bathroom repairs.

The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.

Sovereign Network Group (202338287)

The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.

Sovereign Network Group (202444520)

The complaint is about the landlord’s handling of a shower rail repair.

Stonewater Limited (202323307)

The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.

Stonewater Limited (202447159)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.

Teachers’ Housing Association Limited (202430988)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.

The Riverside Group Limited (202453289)

The complaint is about the landlord's decision to report property damage to the police.