Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Metropolitan Thames Valley Housing (202016312)

                                                    REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Sanctuary Housing Association (202121220)

The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.

Southwark Council (202119518)

The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.

Tower Hamlets Homes (202109442)

The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation valve for the resident’s heating system. The resident’s concerns relating to cracks in the property’s ceilings. The resident’s concerns relating to the condition of the electrics in the property.