Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (202109108)

The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.

Anchor Hanover Group (202015214)

This complaint is about the landlord’s handling of  the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.

Bournville Village Trust (202100005)

The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the cost of her emergency builder; communication following the resident's request for the release of its call recordings; decision to only allow its staff to visit the resident’s property in pairs; complaints handling.