West Kent Housing Association (202121456)
The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202014737)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Gentoo Sunderland Ltd (202108649)
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.
Greenwich Council (202122271)
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
One Manchester Limited (202105524)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sovereign Housing Association Limited (202101866)
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
Tower Hamlets Council (202118126)
The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent repairs. Response to the resident's request for compensation for items damaged and the resident’s request to be relocated. Handling of the associated complaint.
Arun District Council (202109998)
The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling Code. The landlord’s unreasonable behaviour policy.
Aster Group Limited (202123084)
The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.
Barking and Dagenham Council (202101016)
The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.