Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Dacorum Borough Council (202121576)

The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.

Royal Borough of Kensington and Chelsea (202010924)

The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. the handling of her homeless application.

Vivid Housing Limited (202117855)

The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his request for the bike shed doors to be upgraded. The associated complaint handling.

Cambridge City Council (202203164)

The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.