Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southampton City Council (201915276)

The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.

Torus62 Limited (202017501)

The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.

Wandle Housing Association Limited (202110380)

The complaint is about the landlord’s handling of a leak into the resident’s property.

Wandle Housing Association Limited (202112199)

The complaint is about the landlord’s handling of a repair to a leak into the kitchen.

Clarion Housing Association Limited (202103104)

The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.

Places for People Homes Limited (202111255)

The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.

Aster Group Limited (202108508)

The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.

Clarion Housing Association Limited (202102695)

The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.

Clarion Housing Association Limited (202110164)

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

Gentoo Group Limited (202101116)

The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price of her energy bills.