We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living room and hallway. Provide temporary accommodation and storage whilst it carries out the subfloor replacement works, and; The associated formal complaint into these issues.
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation offered. the resident’s report of poor customer service.
The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation in December 2021.
The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from the landlord for her son’s damaged bike and garden turf.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman has also considered the landlord’s complaint handling.