Clarion Housing Association Limited (202113685)
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Kingston upon Thames Council (202104408)
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
Leeds City Council (202101194)
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
LiveWest Homes Limited (202016803)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Metropolitan Thames Valley Housing (202105708)
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
Nottingham City Homes (202113877)
REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Optivo (202106576)
The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; historical rent arrears; increasing rent arrears, and; complaint handling
Progress Housing Association Limited (202112857)
The complaint is about the landlord’s revocation of permission to extend the garden at the property.
Sanctuary Housing Association (202104712)
The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when the residednt left the property.
Wandle Housing Association Limited (202109133)
The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.