Basildon Borough Council (202108992)
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Catalyst Housing Limited (202003824)
This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.
Lewes District Council (202107034)
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
LiveWest Homes Limited (202102292)
The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of support offered to the resident by the landlord with managing his tenancy. The landlord’s decision to increase the resident’s rent.
Peabody Trust (202105170)
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Hightown Housing Association Limited (202102411)
The leaseholder complains about the landlord’s response to his concerns about a staff member.
Anchor Hanover Group (201910311)
The resident complains about the summer temperature settings of the district heating system.
Clarion Housing Association Limited (201915413)
The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.
Peabody Trust 2018 (202005448)
The landlord’s handling of the resident’s request to re-site the communal bin storage.
Rochdale Boroughwide Housing Limited (202113620)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).