We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.
The complaint is about the information provided to the resident concerning a repair which was charged to the resident.
The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.
The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.