Network Homes Limited (202202443)
The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Royal Borough of Kensington and Chelsea (202125655)
The complaint is about the landlord’s handling of the resident’s: housing application; concerns about discrimination and less favourable treatment in applying its voids policy; request for reasonable adjustments to the voids policy; and the associated complaint.
Sovereign Network Homes (202117588)
The complaint is about: the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s complaint handling and the level of compensation offered. an asbestos repair in the communal area.
Torus62 Limited (202212668)
The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s reports about the landlord’s complaint handling.
Wandle Housing Association Limited (202115070)
The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy meter. Handling of the complaint.
Brighton and Hove City Council (202206381)
The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling.
Great Places Housing Association (202106133)
The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of land at the rear of the resident’s garden.
Hammersmith and Fulham Council (202206970)
This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint.
Haringey London Borough Council (202113789)
The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Leeds City Council (202215014)
The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould.