Red Kite Community Housing Limited (202012377)
The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202113632)
The complaint refers to the landlord’s handling of: The repair to the resident’s heating and hot water system and its offer of compensation. The associated complaint.
Havering Council (202105918)
The complaint is about the landlord’s handling of the resident’s reports of:
Shepherds Bush Housing Association Limited (202111617)
The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with the resident and her representative; and reports of various repairs in the property, including repairs and mould in the bathroom and problems with the windows and front door.
Anchor Hanover Group (202115872)
The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.
Broxtowe Borough Council (202017004)
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.
Canterbury City Council (202116967)
The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.
Clarion Housing Association Limited (202016007)
The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports of damp and mould in his property, a complaint about which was escalated through the landlord’s complaint procedure in 2020-21.
Crawley Borough Council (202103813)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.
Leeds and Yorkshire Housing Association Limited (202100378)
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their partner. The associated complaint.