Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in terms of the valuation and/or the allocation of the proceeds of the sale. How the landlord handled the complaint.
This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police about an ASB incident in August 2019 involving her neighbour. The landlord’s handling of an ASB report made in August 2019 against the resident by her neighbour.
The complaint is about delay to the landlord installing new windows at the property.
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.