We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the way the landlord handled:
REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her property. pest issues and repairs to her property.
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.
The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.
The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation for home improvements on his previous property. The resident’s report of the cooker space being too small. The associated complaint handling.
The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to the resident’s concerns regarding staff conduct and the allocation of a keyworker. The landlord’s handling of the resident’s complaint. The landlord’s handling of a Homelink (a Local Authority’s Choice Based Letting scheme) application.
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the resident’s request for a management transfer.