We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. The Ombudsman has also assessed the landlord’s handling of the resident’s formal complaint.
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
The complaint concerns the landlord’s response to damages caused to the property following repairs.
The complaint concerns a request for compensation following an insurance claim in 2019.
The complaint is about the landlord's handling of the resident's reports of noise disturbance.
The complaint concerns a rent increase applied by the landlord.
The complaint is about the resident’s concerns relating to the landlords handling of her data.
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.
The complaint concerns reports that a neighbouring tenant is committing fraud.