Nottingham City Homes Registered Provider Limited (202217461)
The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202121913)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing repairs. The landlord’s handling of the associated formal complaint.
Peabody Trust (202125077)
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202117482)
The complaint is about the landlord’s handling of the resident’s defect repair reports.
Red Kite Community Housing Limited (202117272)
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
Swindon Borough Council (202113605)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202206386)
The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.
Hammersmith and Fulham Council (202204800)
The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.
Homes Plus Limited (202210312)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of radiators within the property. Response to the resident’s request for a disabled parking bay. Complaint handling. The report also examines the landlord’s consideration of the resident’s household vulnerabilities.
Innisfree Housing Association Limited (202112253)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.