Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing (202336213)

The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.

Sovereign Network Group (202405516)

The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.

The Guinness Partnership Limited (202403175)

The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.

The Guinness Partnership Limited (202449975)

The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.

Vivid Housing Limited (202400144)

The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.

Abri Group Limited (202447244)

The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.

Clarion Housing Association Limited (202302724)

The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.