Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Stonewater Limited (202113387)

The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.

The Guinness Partnership Limited (202119664)

The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint handling.

Wythenshawe Community Housing Group Limited (202105766)

The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.

Clarion Housing Association Limited (202122801)

The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.

Lambeth Council (202106326)

The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.

Lambeth Council (202115286)

The complaint is about the landlord’s handling of: Window repairs. The associated complaint.

Lewisham Council (202103310)

This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.

Clarion Housing Association Limited (202108929)

The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.

Ipswich Borough Council (202108079)

The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint.

London & Quadrant Housing Trust (202110036)

The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .