We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.
The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.
This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has also considered the landlord’s handling of the associated complaint.
The complaint is about the resident’s concerns of asbestos in the property.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.
The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s bid on property.