We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. The resident’s request for fencing repairs. The resident’s request for the landlord to install bollards to the rear of the property. Complaint handling.
The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.
The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.
The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.
This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.