Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Birmingham City Council (202011501)

The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.

Birmingham City Council (202107243)

The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.

Bristol City Council (202101833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.

Clarion Housing Association Limited (202105446)

This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.

Cobalt Housing Limited (202102557)

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.

Dolphin Living Limited (202107992)

The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint.

Hyde Housing Association Limited (202006710)

The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping in this case.

Islington Council (202105550)

The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.

Leeds City Council (202101237)

The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour

Royal Borough Of Greenwich (202012334)

This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent complaint.