Harlow District Council (202204857)
The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Inquilab Housing Association Limited (202115670)
REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Inquilab Housing Association Limited (202125616)
The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.
Islington Council (202105172)
The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his bathroom and ongoing leak issues. The landlord’s handling of the related complaint. The resident’s concerns about the level of service charges for major works and the quality of this work. Issues the resident experienced with the landlord’s insurer.
Joseph Rowntree Housing Trust (202213814)
The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.
Lewes District Council (202222261)
The complaint concerns the information given by the landlord relating to the administration of the service charge.
Lewisham Council (202120967)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Redbridge (202212305)
The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.
Magenta Living (202220432)
The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202210801)
The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges The landlord’s complaint handling has also been investigated.