Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Connexus Housing One Limited (202001271)

This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and criminal damage to the property. The landlord’s handling of subsequent repairs to the property’s windows. The landlord’s notice of tenancy action against the residents. the conduct of the landlord’s previous local representative. parking problems around the property; The landlord’s response to the residents’ concerns about noise nuisance from a neighbour’s parrot; The landlord’s incorrect information in respect of the residents’ rent payment, along with its related communication and record keeping; The landlord’s response to the residents’ concerns about neighbours deliberately blocking drains serving the property; The landlord’s complaint handling.

Citizen Housing (202118721)

The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation.

East Midlands Housing Group Limited (202113592)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.

Haringey Council (202101108)

The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.

Havering Council (202118386)

The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.

Lambeth Council (201911393)

This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.