We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
The complaint is about:
The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to his property. The related complaint handling.
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).
The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.
The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating and hot water for a period. The level of compensation offered by the landlord. This Service has also considered the landlord’s complaint handling in this case.
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs to various areas of his property. the associated complaint.
REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]