Lambeth Council (202121350)
The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Leeds City Council (202102328)
The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has also considered the landlord’s record keeping.
Lewisham Council (202201598)
The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation.
London Borough of Barnet (202109585)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and anti-social behaviour (ASB) against her neighbour and the neighbour’s counter allegations made against her. The resident’s request for permanent rehousing. Complaint handling.
Longhurst Group Limited (202207920)
The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202103870)
The resident’s complaint is about: The landlord’s handling of external maintenance and major works. The landlord’s response to the resident’s request for financial statements in relation to the works. The landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202115696)
The complaint is about the landlord’s handling of: toilet repairs including the standard of works and missed appointments. bathroom repairs including the standard of works and missed appointments. the resident’s reports concerning heating loss from the windows and door. the complaint and its level of communication.
Newlon Housing Trust (202117358)
The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.
Notting Hill Genesis (NHG) (202011240)
The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their neighbour. this investigation has also considered the landlord’s record keeping in this complaint.
Notting Hill Genesis (NHG) (202201557)
The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due to a serious incident of gang-related violence. The landlord’s complaint handling approaches and the level of redress offered to the resident.