We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating system and fire alarms.
The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom.
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
The complaint is about the condition of the property when it was let to the resident.
The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.
The complaint concerns the resident’s liability for rent following the end of the tenancy.
The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response regarding the resident’s reports of its contractor’s conduct. complaint handling. The resident has also complained about discrimination by the landlord’s contractor.