Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (202101094)

This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.

Mansfield District Council (202014650)

This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while she was moving into the property; The landlord’s response to reported anti-social behaviour (ASB) from the resident’s neighbour; The landlord’s complaint handling.

Newlon Housing Trust (202103451)

The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.

Livv Housing Group (202105994)

The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for transfer.

Westminster City Council (202106914)

The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.