We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The resident complains about the landlord’s response to her request for an assistance dog; The landlord’s handling of the associated complaint; The landlord’s record keeping.
REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. Landlord’s response to boiler breakdowns.
The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated complaint
The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.
The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden.
The complaint is about the landlord’s handling of a repair to the resident’s solar heating system.
The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint.
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.