Catalyst Housing Limited (202115702)
The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202009100)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
Dover District Council (202119825)
The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.
Dudley Metropolitan Borough Council (202113474)
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
London & Quadrant Housing Trust (202008983)
The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202113980)
The complaint is about the landlord’s handling of a mutual exchange application.
Metropolitan Thames Valley Housing (202016312)
REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Sanctuary Housing Association (202120335)
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
Sanctuary Housing Association (202121220)
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
Southwark Council (202119518)
The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.