Places for People Group Limited (202216070)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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A2Dominion Housing Group Limited (202011791)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by rats. Complaints. The investigation has also considered the landlord’s information management in respect of this complaint.
Beyond Housing Limited (202209805)
The complaint is about the landlord’s: Response to the resident's reports of anti social behaviour (ASB). Response to the resident’s request for a single point of contact and communication adjustments. Response to the resident’s concerns about security, specifically CCTV and locks on the gates. Complaint handling.
Birmingham City Council (202121637)
The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.
Bromford Housing Group Limited (202125691)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on his health and caused injury. The amount of compensation offered by the landlord’s insurer, as a result of damage to the resident’s personal property. The Ombudsman has also considered the landlord’s: Handling of the resident’s complaint. Record keeping.
Camden Council (202216147)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s complaint handing and record keeping.
Colchester Borough Council (202122725)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s handling of the resident’s concerns about pests in the property.
Guinness Housing Association Limited (202210275)
The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.
Lambeth Council (202203038)
This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How the landlord handled the resident’s report of loss of lighting. The landlord’s handling of the associated complaint.
Lambeth Council (202223841)
The complaint is about the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also considered the landlord’s complaint handling.