Harrow Council (202001658)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721)
This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing of the property. Delays completing the sales process following the resident’s VRTB application.
Leeds City Council (202009385)
The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property.
Notting Hill Genesis (202010053)
The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of compensation offered in respect of this. The resident’s concerns related to his service charge.
Ocean Housing Limited (202001833)
The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information provided by the landlord about the property in 2017 at the time of the resident’s first RTB application.
One Housing Group (202012573)
The complaint is about: the landlord’s decision not to remove a tree. The delay in the landlord’s response to the complaint.
Orbit Group Limited (201906190)
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Royal Borough of Kensington and Chelsea (202009234)
This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.
Southern Housing Group Limited (201915218)
The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a claim for possession of the property. How the landlord handled reports of anti-social behaviour (ASB) against her and her household, including the actions of a particular member of staff. The landlord’s decision to refuse a tenancy to a particular property to her daughter following a Local Authority nomination and how the landlord handled the tenancy interview. How the landlord handled the formal complaint.
Waltham Forest Council (202006852)
REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]