We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How the landlord handled the resident’s report of loss of lighting. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint handling.
This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat.
The complaint is about the landlord’s management and handling of: reports of antisocial behaviour and allegations of subletting made against the resident. reports of harassment and a neighbour dispute. concerns that the resident’s mental health was not taken into consideration when dealing with their service requests. the resident’s request that the landlord repair their heating and hot water. a suspected leak from pipework and the resident’s request to be reimbursed for plumber’s fees. the resident’s complaints.
The complaint is about: The landlord’s handling of the resident’s concerns about CCTV in a communal area. This Service has also considered the landlord’s complaint handling approaches.
The complaint is about: The landlord's response to the resident’s report he could not reach the out of hours service. The landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord's response to the resident’s request for reasonable adjustments. The landlord's response to the resident’s report about staff conduct. The level of compensation offered by the landlord.
The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the resident’s reports of ongoing damp and mould.
The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her report that a streetlight in the car park was not giving sufficient lighting. her report of birds in the roof of the building and its impact on her, in particular, fleas entering her property. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling of the resident’s benefit support needs. Handling of the boiler inspection at the property. Complaint handling.