Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hackney Council (202200110)

The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.

Hyde Housing Association Limited (202016737)

This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal areas; The landlord’s response to resident’s concerns about external appliances connected to the property’s electricity meter; The landlord’s complaint handling.

Luton Borough Council (202122872)

The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.

Newham Council (202127130)

The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.

Onward Homes Limited (202122957)

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.