South Kesteven District Council (202111697)
The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Housing Association Limited (202210706)
The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. The associated complaint.
The Riverside Group Limited (202220692)
The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.
A2Dominion Housing Group Limited (202123456)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Cottsway Housing Association Limited (202219718)
The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.
Guinness Housing Association Limited (202122779)
The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
Metropolitan Thames Valley Housing (MTV) (202211158)
The complaint is about: The landlord’s handling of repairs to the communal door. The landlord’s response to the resident’s concerns about the car park gate. The landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202220456)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Reports of rats in the garden. A decant. Complaints.
Mid Devon District Council (202217986)
The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property.
Notting Hill Genesis (NHG) (202119899)
The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.