Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Midland Heart Limited (202013354)

The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.

Clarion Housing Association Limited (202009785)

The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.

Karbon Homes Limited (202115388)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours.

Lambeth Council (202111177)

The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint.

Metropolitan Thames Valley Housing (202016783)

The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling of proofing works to her property. The landlord’s complaint handling.

Yorkshire Housing Limited (202117183)

The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s handling of the associated complaint and record keeping.