We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202114092 Midland Heart Limited 8 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge and her request to withhold the increase pending the outcome of its investigation into previous years’ charges.
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.
The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.
The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.
The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.