LiveWest Homes Limited (202123960)
The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202109210)
This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.
Metropolitan Thames Valley Housing (202200206)
The complaint is about the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts.
Stafford & Rural Homes (202113034)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.
Yorkshire Housing Limited (202104766)
The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of wider anti-social behaviour in the estate. handling of repairs to the guttering.
Ashford Borough Council (202123303)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Clarion Housing Association Limited (202116449)
This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.
Gentoo Group Limited (202100778)
This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.
Hyde Housing Association Limited (202114528)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (202125396)
The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.