We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to their ceiling and carpet. The landlord’s handling of the complaint The level of compensation offered by the landlord towards the resident’s carpets.
The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling of multiple repairs reported by the resident.
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the property; A rat infestation in and around the property; Anti-social behaviour (ASB).
The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former property. the landlord’s response to the resident’s complaint about two missed appointments at her current property. the landlord’s handling of a repair to the resident’s guttering at her former property.
The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.
The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has also investigated the landlord’s: Complaint handling. Communication with the resident.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s request to be rehoused.
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.