Lambeth Council (202012280)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to the resident; the related complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Places for People Group Limited (202127848)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm
Southern Housing Group Limited (202114639)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
The Guinness Partnership Limited (202125458)
The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.
Hexagon Housing Association Limited (202101317)
The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.
Hyde Housing Association Limited (202122199)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Sanctuary Housing Association (202121641)
The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling.
Southern Housing Group Limited (202115817)
The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has also been investigated.
Wealden District Council (202108316)
The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling.
Bromford Housing Association Limited (202112906)
The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s decant (temporary move) following its final response to his complaint.