Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202000460)

The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management charges and a refund relating to a fire panel and a refund relating to a fire panel. Subject Access Request (SAR). Queries relating to a threat of legal action regarding a Gas Safety Certificate (GSC). The landlord’s complaint handling, including a cancelled complaint and request for compensation.

Wandle Housing Association Limited (202119196)

The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.

Catalyst Housing Limited (202014330)

The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.

Newham Council (202126549)

The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.