Citizen Housing (202205624)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment made against the resident. The resident’s complaint.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Hillingdon (202110990)
The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s service charge including a charge for the landlord’s on-site meal provision, despite the resident’s dietary requirements meaning he was unable to eat the meals provided.
City of Doncaster Council (202108038)
The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Homes Plus Limited (202204960)
The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in and outstanding repairs. Response to the resident’s reports of roof leaks, damp, and the resident’s request to have his bedrooms redecorated. Response to the resident’s reports of outstanding repairs to the garden and fence. Response to the resident’s request for the wet room to be converted into a downstairs toilet. Complaints handling. Knowledge and information management.
London & Quadrant Housing Trust (L&Q) (202202099)
The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.
London Borough of Barnet (202102335)
The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of the tenancy and subsequently. The landlord’s response to the resident’s request to be decanted. The landlord’s complaint handling response in respect of the resident’s report that asbestos tiles were broken at the start of the tenancy.
Notting Hill Genesis (NHG) (202122217)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s reports of waste in the communal area. Handling of the complaint. Record keeping.
Paragon Asra Housing Limited (202203572)
The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s garden. Complaint handling.
Paragon Asra Housing Limited (202213676)
The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication.