The Guinness Partnership Limited (202127330)
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Warwickshire Rural Housing Association Limited (202120658)
The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this.
LiveWest Homes Limited (202202129)
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
London Borough of Croydon (202109511)
The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.
Sanctuary Housing Association (202122653)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed.
Thames Valley Housing Association Limited (202126838)
The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.
The Riverside Group Limited (202110871)
The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.
Torus62 Limited (202103586)
The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality of maintenance work the landlord had completed to his building.
Town and Country Housing (202108830)
This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: The removal of asbestos roof tiles and damage to potentially asbestos containing materials in her ceiling. Her request that the landlord cover her accommodation costs if she vacated the property due to the disruption caused by the works.
Hammersmith and Fulham Council (202109799)
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.